Palomar Health Medical Group has partnered with Sharecare to fulfill your request for medical records, billing records and radiology images.
How to obtain a copy of medical records:
Option 1: Submit your request online
Complete your request online HERE
Option 2: Fax your request
Fax your completed request to 866.628.2814
Filling Out the Authorization Form
- Incomplete authorization forms will not be processed.
- The faxing of records is only available to/for physicians.
- The authorization form must be signed and dated by the patient or legal representative.
- If the legal representative is signing the authorization, supporting documentation must be provided.
(for example: Durable Power of Attorney for Healthcare) - If the patient is deceased, a Death Certificate, Durable Power of Attorney for Healthcare or Will must be provided.
Option 3: Patient Portal
Palomar Health Medical Group now offers a simple way to manage your healthcare information with our new NextGen Palomar Health Medical Group Patient Portal. This convenient online tool gives you “anytime” access to request a refill of your prescriptions, request an appointment with your physician, get lab results, view your personal health records and much more.
Already Have a PHMG Patient Portal Account? Log in HERE
Continuation of Care Requests for Medical Records
If you are a provider or healthcare entity and require medical records, please upload your request HERE or fax to 866.628.2814.
Third-Party Requests for Medical Records
If you are an attorney, insurance company or any other entity requesting records, please click on the link below to upload your request along with the patient’s authorization.
Submit your request HERE or fax your request to 866.628.2814.
Serve subpoenas to the location below:
- Palomar Health Medical Group partner location:
Palomar UC San Diego Health Escondido
Medical Records Department
2185 Citracado Parkway
Escondido, CA 92029 - Sharecare
2461 E. Orangethorpe Ave. Suite 102
Fullerton, CA 92831
Hours of Operation: Monday-Friday 8am–4pm
Closed for Lunch 12:30pm–1pm
Have questions or need an update on your request?
Please contact Sharecare via one of the methods below:
When will my online medical record request be ready?
Your records will be ready in 5-7 business days from receipt of your electronic request.
How do I check the status of my request?
Go to https://recordstatus.sharecare.com
How do I pay for my records?
Go to: https://payonline.hds.sharecare.com/
How do I contact Customer Service?
You may call: 858.675.3199
Contact Support for live chat: https://hds.sharecare.com/contact-us/
Where can I drop off an authorization form?
Palomar Health Medical Group partner location:
Palomar UC San Diego Health Escondido
Medical Records Department
2185 Citracado Parkway
Escondido, CA 92029
Sign up and enjoy complete control of your request process! With this tool, you can easily track the status of your request, download requests and pay your invoice. Sign up for the Sharecare Gateway.